Go Local Vietnam (“Go Local Vietnam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a tour booking, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

A clear privacy notice should explain who collects personal data, why it is used, how long it is retained, who may receive it, and what rights individuals have.

1. Information We Collect

We may collect the following categories of information:

Personal information

When you make a booking, submit a form, create an account, or contact us, we may collect:

• First name and last name
• Country or region
• Phone or WhatsApp number
• Email address
• Billing and payment information
• Tour date
• Tour option
• Number of adults and children
• Age group of child participants
• Pickup location or hotel information
• Booking notes and special requests
• Communication history with our team

Payment information

Payments may be processed through third-party payment providers such as 9Pay.

We do not normally store full card numbers or sensitive card authentication details on our website. Payment providers process this information according to their own privacy and security policies.

Technical information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Cookie identifiers
• Website interaction and performance data

2. How We Use Your Information

We may use personal information to:

• Process and manage tour bookings
• Confirm availability and payment status
• Contact you regarding your booking
• Arrange pickup, transportation, guides, or activities
• Provide customer support
• Send booking confirmations and service-related emails
• Process cancellations, refunds, or rescheduling requests
• Prevent fraud and unauthorized transactions
• Improve our website, services, and customer experience
• Maintain business and accounting records
• Comply with legal, regulatory, and tax obligations
• Send promotional communications where permitted and where you have provided consent

We only use personal information for purposes that are reasonably connected to the reason it was collected.

3. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• It is necessary to perform a contract with you, including processing your booking
• It is necessary to comply with a legal obligation
• It is required for our legitimate business interests
• You have provided your consent
• It is necessary to protect the rights, safety, or interests of you or another person

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Consent requests should be clear, specific, informed, and separate from unrelated terms.

4. How We Share Your Information

We may share personal information only when reasonably necessary with:

• Tour guides and activity providers
• Transportation and pickup partners
• Hotels or accommodation partners
• Payment gateways, including 9Pay
• Website hosting and technology providers
• Email and customer support providers
• Analytics and website security providers
• Accountants, legal advisers, and professional consultants
• Government authorities where required by law

These parties may only receive the information necessary to perform their relevant services.

We do not sell or rent your personal information to third parties.

5. International Data Transfers

Some service providers may process or store information outside Vietnam or outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable data protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Maintain cart and checkout sessions
• Remember language and user preferences
• Improve website speed and performance
• Understand how visitors use the website
• Measure advertising and marketing performance
• Detect fraud and security risks

Some cookies are necessary for the website and booking process to operate. Other cookies may require your consent, depending on applicable law.

You can manage cookies through your browser settings. Disabling essential cookies may prevent parts of the website, cart, checkout, or payment process from working correctly.

Privacy and cookie information should be easy to access, transparent, and written in clear language.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your booking
• Provide customer support
• Maintain accounting and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory requirements

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or restrict access to it.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss or misuse
• Alteration
• Disclosure
• Destruction
• Fraudulent activity

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account password and booking information confidential.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent
• Object to certain processing
• Request restriction of processing
• Request a copy of information you provided
• Ask how your information is being used
• Submit a complaint to an appropriate data protection authority

Privacy notices should explain rights such as access, correction, deletion, restriction, objection, and withdrawal of consent where applicable.

To exercise a privacy right, contact us using the details in Section 14. We may need to verify your identity before processing the request.

10. Children’s Privacy

Our website and booking services are intended to be used by adults.

Information about children may be provided by a parent, guardian, or responsible adult for the purpose of arranging a tour booking. This may include the child’s age group and information necessary for safety, pricing, or participation.

We do not knowingly request children to submit personal information directly without appropriate adult involvement.

11. Marketing Communications

Where permitted, we may send information about:

• New tours
• Special offers
• Destination updates
• Travel guides
• Relevant Go Local Vietnam services

You may unsubscribe at any time by:

• Clicking the unsubscribe link in an email
• Contacting us directly
• Changing your communication preferences where available

You will continue to receive essential booking and service messages even after opting out of marketing.

12. Third-Party Websites

Our website may contain links to third-party websites, including:

• Payment providers
• Social networks
• Travel platforms
• Maps
• Hotels
• Activity partners

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• Changes to website functionality
• New payment or booking providers
• Legal or regulatory developments
• Changes to how personal information is processed

The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions, requests, or complaints, please contact Go Local Vietnam:

1. Website: https://tourquangtri.vn/
2. Email: golocalvietnam@gmail.com
3. Phone/WhatsApp: (+84) 934 735 255
4. Business address: Thanh Nhut, Hoi An Dong, Da Nang, Vietnam

Please include enough information for us to understand and respond to your request.